1. 1. Booking & Payments

   • A 20% deposit is required for all bookings. This will be deducted from the final price on the day of service.

   • Payment of the remaining balance is due immediately upon completion of the service.

   • We accept cash, bank transfer, or card payments (subject to availability).

   2. Cancellations & Rescheduling

   • More than 24 hours’ notice: Free cancellation or rescheduling, and the deposit is refunded.

   • Within 24 hours of the booking: The 20% deposit is non-refundable.

   • No-shows or same-day cancellations: May be subject to a full charge depending on circumstances.

   3. Service Guarantee & Liability

   • We strive for 100% customer satisfaction. If you're unhappy with the results, please inform us within 24 hours, and we’ll assess whether a re-clean is necessary.

   • We are fully insured, but we are not liable for pre-existing damage, wear, or discoloration that may become more visible after cleaning.

   • Stain removal is not guaranteed, as some stains may be permanent.

   4. Customer Responsibilities

   • The customer must ensure clear access to the property and sufficient parking for our equipment.

   • We recommend moving small furniture before our arrival. Heavy furniture can be moved at our discretion but may incur an additional fee.

   5. Health & Safety

   • We use child- and pet-safe cleaning products, but we advise keeping pets and children away from wet carpets until they are dry.

   • Customers should ensure proper ventilation after cleaning to speed up drying time.

   6. Pricing & Additional Charges

   • Prices are based on average room sizes. Larger areas or additional stains may incur an extra charge.

   • If the property is excessively soiled (e.g., heavy pet stains, construction dust), additional cleaning fees may apply.

   7. Stain Protection

   • Stain protection services are available upon request and must be applied to freshly cleaned surfaces for effectiveness.

   8. Complaints & Refunds

   • If a complaint is raised, we will investigate and offer a suitable resolution, such as a free re-clean of the affected area.

   • Refunds are not issued unless a serious issue has occurred that cannot be resolved with a re-clean.

   📩 For any inquiries or concerns, please contact us at: 📞 07435 323176 📧 contact@fullhousecarpetcleaning.co.uk

Privacy Policy – Full House Carpet Cleaning

Effective Date: 1 February 2025
Last Updated: 1 February 2025

1. Introduction

At Full House Carpet Cleaning, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you engage with us, including through our website, social media, and online forms.

2. Information We Collect

We may collect the following personal information when you interact with us:

• Contact Details: Name, phone number, email address, and home/business address.

• Service Details: Information about your requested cleaning services.

• Payment Information: If applicable, payment details (processed securely via third-party providers).

• Communication Data: Messages, inquiries, or feedback you provide via WhatsApp, email, phone, or forms.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage our cleaning services.

• To confirm bookings, send quotes, and respond to inquiries.

• To process payments and issue invoices/receipts.

• To send reminders, updates, or promotional offers (if consent is given).

• To improve our customer experience and service quality.

4. Sharing Your Data

We do not sell or rent your personal data. However, we may share information with:

• Service providers (e.g., payment processors) to complete transactions securely.

• Legal authorities if required by law or to protect our business and customers.

5. Data Security & Retention

We take appropriate security measures to protect your personal data. We only retain data for as long as necessary to fulfill legal and business requirements.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your data and request a copy.

• Correct any inaccurate or incomplete data.

• Request deletion of your data, unless legal obligations prevent it.

• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at:
📧 Email: contact@fullhousecarpetcleaning.co.uk
📞 Phone: 07435 323176

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

Our Locations

We proudly serve Leeds and West Yorkshire with exceptional carpet and upholstery cleaning services tailored to your needs.

Service

Leeds, West Yorkshire

Hours

• Monday: 8:00 AM – 5:30 PM

• Tuesday: 8:00 AM – 5:00 PM

• Wednesday: 8:00 AM – 5:30 PM

• Thursday: 8:00 AM – 5:30 PM

• Friday: 8:00 AM – 6:00 PM

• Saturday: 8:00 AM – 3:00 PM

• Sunday: ❌ Closed